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Welcome to Aptive!

We are thrilled to have you join our family of satisfied customers*. Since 2015, Aptive has worked hard to make our customers’ homes more enjoyable. We aren’t just a service. Instead, we are in service of homeowners and their families. As licensed professionals in your area, we keep our commitments and focus on our impact at every level as we strive to help you enjoy your home.

We are looking forward to providing your first service. In the meantime, we invite you to log into the Aptive Customer Portal and explore the array of features that put you in control of your Aptive experience.

Online Account Features
At my.goaptive.com, you have access to the following:

  • See your service coverage and additional treatments available.
  • View and manage upcoming appointments.
  • See the details of each service performed, including treatment
    photos and product information.
  • Make payments and set up AutoPay.

We’re Here For You

If you have any questions about your upcoming service or anything else,
please contact us. Thank you for choosing Aptive.

Sincerely,
Your Neighbors at Aptive

*Aptive was awarded “Best Pest Control” by BestCompany.com

Multiple ways to connect.
Choose what works for you.

Our customer service team is ready to answer any questions.
We’re available by phone, text, email, or online chat.

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Customer Portal

my.goaptive.com

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Speak to Support

1-855-284-3733

Welcome to the Neighborhood

At aptive, we are dedicated to improving your home in ways you never thought possible. Take a moment to watch our video and see for yourself how Aptive is revolutionizing the you live

The reviews are in.

Frequently asked questions

What should I expect from my first Standard Treatment?

Your first Standard Treatment will be performed between 20 to 40 days after your Initial Treatment. This allows us to provide you with added protection against those unwanted pests and after this first Standard Treatment we will continue to treat your home according to the frequency selected under your Service Agreement. Note that some infestations may require more frequent services. If you are still noticing pests between services, please contact us for a reservice at no additional cost.

Do I need to be out of my home during/after my appointment?

Aptive has carefully selected products that do not require our customers to leave their homes during treatment.

Why am I still seeing pests after my Initial Treatment?

It’s common to see more pests following the Initial Treatment. Pests are coming in contact with the treated areas and signs of pest activity may be indicative of the treatment working. Some pests tend to get more active before they’re completely gone. If you’re still seeing pests after 14 days, just give us a call. We’ll send someone back to treat your home at no additional cost.

How do I know that the service was performed?

Our service professional will text you before and after your appointment to keep you up to date on the treatment. Once the treatment is complete, you will receive a text with details about your treatment, and our service professional will answer any questions you may have. You may also see the history of all your treatments on the Customer Portal. Please click here for a direct link to the portal.

Do you treat attics and crawl spaces?

Our Service Professionals will only enter attics with fully finished flooring. For crawl spaces, they can only enter if the space is 5’ or higher. In certain environments, our Service Professionals reach in and treat from a safe distance.

Can my pet be outside during treatment?

While our treatments, both in and outside your home, meet applicable standards and follow all guidelines for the appropriate use of products, all pets should be secured and kept away from the treated areas during your appointment. Our Service Professionals will not enter into fenced areas where a dog or other pets are visibly present.